CCA Frequently Asked Questions
Q: WHAT KIND OF SERVICES DO YOU PROVIDE?
you so much for your help during a tough time with the
care of my Father. When I first spoke to you about our
needs, your resourcefulness was incredible. When one considers
bringing a stranger into the home to care for a loved
one, there are some very real concerns. You understood
that, and in my mind, made absolutely sure that I was
comfortable with my decision. As in raising our children,
there are no instruction manuals for how to best care
for an aging parent."
Click here to take our survey.
A: Personal care services are designed to take over or assist in the activities that elders need to be able to stay at home safely and with dignity. These may include fall prevention, medication and fluids reminders, light housekeeping, grooming or bathing assistance and running errands.
Q: DO YOU ACTUALLY PROVIDE SERVICES IN ASSISTED LIVING FACILITIES?
A: Yes. People sometimes discover that the assistance provided in an assisted living facility is not enough to enable them to remain independent. In these cases, Companion Care provides a person to make this possible. In some states you are allowed to hire private help in an assisted living facility – or nursing home for that matter.
Q: HOW DOES THE COST OF COMPANION CARE COMPARE WITH ASSISTED LIVING OR NURSING HOME CARE?
A: The average Companion Care service runs about 1/3 the cost of an Assisted Living Facility and less than 1/4 of what the skilled facility would cost.
Q: CAN THIS HELP MY PARENTS CONSERVE THE ASSETS THEY HAVE WORKED ALL THEIR LIVES TO BUILD?
A: Yes. Any assets a person spends for their own care is that much less hat will be available for the government, through Medicaid or taxes, to take away. Most families would rather see those assets spent keeping their elderly family members at home and independent rather than have them taken away to reimburse the government or be taxed as inheritance.
Q: HOW QUICKLY CAN SERVICES BE PROVIDED?
A: Generally services can be provided within a 24 to 48 hour period or often the same day.
Q: CAN I CHANGE THE SCHEDULE IF I HAVE APPOINTMENTS?
A: Changes are easily accomplished with as little as a weeks notice. Our philosophy is to make the schedule work for the family not the agency. You come first. Yours needs, requests you schedule. We will do everything possible to make sure the schedule you want is the schedule you get.
Q: HOW DO I START SERVICES?
A: Use our office locator or call 770-859-0000 to find a caregiver near you. We will have our staff come to your home and conduct a free, no obligation assessment. We will then, at your direction, identify caregivers who have the skills, personality and avaiblity to assist you. You then will be able to meet the caregiver and if you approve, they will begin working for you.
Q: WHAT ARE THE QUALIFICATIONS OF YOUR CAREGIVERS?
A: The care givers must provide a 5 year work history, criminal and personal background checks, All Applicable Certifications Required, Immunization records, and CPR. These are not only required by the company, but the State of Georgia as well.
Q: DO YOU PROVIDE LETTERS OR CONTACTS FOR REFERENCE?
A: Upon request we will provide individual letters or contacts of reference for prospective clients.
Q: DO YOU PROVIDE DISCOUNTS FOR 12 AND 24 HOUR SERVICE?
A: After our competitive hourly rate, there is a more affordable flat rate that takes effect for clients that use our services for more than 12 hours at a time.
Q: DO YOU CHARGE FOR SOMEONE TO COME AND DO AN ASSESMENT?
A: No, there is no charge for having someone come meet with you and discuss your situation.
Q: ARE THERE ANY LONG TERM CONTRACTS?
A: No, service can be discontinued with just a few hours notice.
Q: ARE YOU INSURED?
A: Yes, even though the State of Georgia doesn’t require it, we feel it is the right thing to do for our clients.
Q: WILL LONG TERM CARE INSURANCE PAY FOR THIS TYPE OF SERVICE?
A: Most policies will reimburse families for in home care, or additional care at a facility if their requirements are met.
Q: HOW WILL I GET BILLED?
A: We bill our clients twice, on the 2nd and the 16th of each month.
Q: WHAT FORMS OF PAYMENT DO YOU ACCEPT?
A: We accept cash or check. We also accept Visa, Mastercard,
Q: DO YOU REQUIRE A DEPOSIT?
A: Yes we ask our clients for a two week deposit that will be applied to their last two weeks of service, while any remainder leftover is returned to the client.